MonaLisa Twins Homepage › Forums › MLT Club Forum › Support & Suggestions › WHY? Is anyone else having trouble unzipping the email album file download?
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WHY? Is anyone else having trouble unzipping the email album file download?
Posted by Stephen Krogh on 29/10/2022 at 23:47It’s probably me, but, I have downloaded the file four times now and tried to open it. My Windows 10 machine keeps saying the compressed folder is “invalid” and won’t extract the files. I have run some diagnostics on my File Explorer and it says everything is OK. I’m wondering if maybe the folder is corrupted? Never had trouble before. Anybody else having problems?
Jung Roe replied 2 years ago 5 Members · 11 Replies -
11 Replies
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Hi Stephen, yes I’m having the same problem. I did email MLT about it as well.
Maybe the Zip file got corrupted in the zipping process.
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Hi Jung! Thanks for the info. You have saved me many wasted hours trying to debug my computer!
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<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Thanks .. I belive they”ll soon fix it.</font></font>
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The problem is simple: PC’s don’t allow “?” in a file name. I “hacked” the zip file and changed all the “?” to another character and I was able to unzip everything.
Apple devices should be able to access the download with no problems.
I have emailed the Twins at Shop and explained the problem to them.
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<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>|Yes me too… I can’t unzip the folder.</font></font>
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Same issue here.Thought it was me as my email program crashed….
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There is still a problem with the 3 files in the “extras” directory. I emailed the Twins and I assume it will be fixed soon.
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Got it – thanks Jung! (If you haven’t done it yet, you might email the twins.)
- This reply was modified 2 years ago by Dennis Grover.
- This reply was modified 2 years ago by Dennis Grover.
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Hi Dennis, I already did. And wow, thanks for figuring out the thing about ? in the title that was causing issues with Microsoft. Learn something new all the time.
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