Terms & Conditions Of Website Use

1.     Introduction

1.1    These terms and conditions shall govern your use of our website.

1.2    If you register with our website, submit any material to our website or use our website and any of our website services, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website or register an account with us.

1.3    You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

1.4    Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy & Cookies Policy.

2.     Copyright notice

2.1    Copyright (c) 2007-2021 Woolgoose Records Limited/MonaLisa Twins.

2.2    Subject to the express provisions of these terms and conditions:

(a)    we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b)    all the copyright and other intellectual property rights in our website and the material on our website are reserved.

3.     Licence to use website

3.1    You may:

(a)    view pages from our website in a web browser;
(b)    download pages from our website for caching in a web browser;
(c)    print pages from our website;
(d)    stream audio and video files from our website;
(e)    play online games on our website;
(f)     comment and upload photos/videos on our website; and
(g)    use our website services by means of a web browser,         subject to the other provisions of these terms and conditions.

3.2    Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3    You may only use our website for your own personal purpose, and you must not use our website for any other purposes.

3.4    Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5    Unless you own or control the relevant rights in the material, you must not:

(a)    republish material from our website (including republication on another website);
(b)    sell, rent or sub-license material from our website;
(c)    show any material from our website in public;
(d)    exploit material from our website for a commercial purpose; or
(e)    redistribute material from our website.

3.6    We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

4.     Acceptable use

4.1    You must not:

(a)    use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b)    use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c)    use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d)    conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e)    access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f)     violate the directives set out in the robots.txt file for our website; or
(g)    use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4.2    You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3    You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

5.     Use on behalf of organisation

5.1    If you use our website or expressly agree to these terms and conditions in the course of a business or other organisational project, then by so doing you bind both:

(a)    yourself; and(b)    the person, company or other legal entity that operates that business or organisational project,

to these terms and conditions, and in these circumstances references to “you” in these terms and conditions are to both the individual user and the relevant person, company or legal entity, unless the context requires otherwise and you have our express permission.

6.     Registration and accounts

6.1    To be eligible for an account on our website under this Section 6, you may be resident or situated in any country of the world but you may not have the same rights and protections as you do under UK law, including but not limited to Consumer Rights Act 2015 (“CRA”) and Electronic Commerce (EC Directive) Regulations 2002. If you are not resident in the United Kingdom, by registering an account with our website you expressly accept that UK law applies.

6.2    You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.

6.3    You must not allow any other person to use your account to access the website.

6.4    You must notify us in writing immediately if you become aware of any unauthorised use of your account.

6.5    You must not use any other person’s account to access the website.

7.     User login details

7.1    If you register for an account with our website, you will be asked to choose a user ID and password.

7.2    Your user ID must not be liable to mislead and must comply with the content rules set out in Section 14; you must not use your account or user ID for or in connection with the impersonation of any person.

7.3    You must ensure that your password is not susceptible to being guessed, whether by a person or a computer program, and you must keep your password confidential.

7.4    You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5    You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

8.     Cancellation and suspension of account

8.1    We may:

(a)    edit your account details;
(b)    temporarily suspend your account; and/or
(c)    cancel your account,

at any time in our sole discretion, providing that if we cancel any services you have paid for and you have not breached these terms and conditions, you will be entitled to a refund of any amounts paid to us in respect of those services that were to be provided by us to you after the date of such cancellation; we will give you reasonable written notice of any cancellation under this Section 8.1.

8.2    You may cancel your account on our website using your account control panel on the website. You will not be entitled to any refund if you cancel your account in accordance with this Section 8.2.

9.     Products

9.1    The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer.

9.2    We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

9.3    Prices stated on our website may be stated incorrectly.

9.4    The sale and purchase of products through our website will be subject to terms and conditions of sale, and we will ask you to agree to the terms of that document each time you make a purchase on our website.

9.5    Any product reviews that you submit for publication on our website shall be subject to the terms of Section 13 and Section 14.

10.   Subscriptions

10.1  To become a subscriber to our website services, you must pay the applicable subscription fees

(a)       during the account registration procedure if you are a new customer and have not registered an account with our website before.
(b)       after you have registered for an account with our website if you are a registered customer already.

We will send you an acknowledgement of your order. If your order is accepted, we will send you an order confirmation, at which point the contract between us for the supply of the website services shall come into force.

10.2  You will have the opportunity to identify and correct input errors prior to making your order via website form error messages.

10.3  For so long as your account and subscription remain active in accordance with these terms and conditions, you will benefit from the features specified on our website in relation to your subscription type.

10.4  Given the type of subscription service we offer on our website (membership content with personal and private photos, videos, audio files, forum, games) we reserve the right to vary the content from time to time to keep the membership service up-to-date, relevant and in compliance with a legal obligation to which we are subject, or to protect our vital interests, your vital interests or the vital interests of another natural person.

10.5  Thus, we may from time to time vary the benefits associated with the subscription service, and in case of substantial changes, may give you written notice of the variation (in form of our newsletter). Providing that, if in our reasonable opinion such a variation results in a substantial loss of value or functionality, you shall have the right to cancel your subscription, and we will refund to you any amounts paid to us in respect of any period of subscription after the date of such cancellation.

10.6  At the end of any period of subscription for which you have paid, and subject to the other provisions of these terms and conditions, your subscription will be automatically renewed and you must pay to us the applicable subscription fees, unless you cancel the subscription using the cancellation facility on our website before the date of renewal.

10.7  Our MLT Club membership subscription is a monthly subscription with automatic renewal, and you have agreed that recurring payments will be made automatically every month through the same payment method you have used for your initial purchase of your MLT Club membership. For you to maintain uninterrupted access to membership content, these payments are taken in advance. You can cancel the subscription using the cancellation facility on our website before the date of renewal.

10.8  If you are joining a MLT Club membership you can only pay by credit or debit card or PayPal. Our debit/credit card payment service providers (Stripe and PayPal) handle all transactions in a secure environment and ensure full payment data encryption between this website and their own websites. You can see that from the added “s” in the https:// instead of http:// in the web-address. No payment data are ever getting displayed to Woolgoose Records Limited/MonaLisa Twins or their staff, or are ever stored in our website databases nor on the servers of our hosting company.

10.9  For a payment made via Stripe or PayPal, their current, non-refundable fees as stated in their Terms & Conditions will be added at the payment stage.

10.10  If you cancel your debit or credit cards or your PayPal account or if they expire, your membership will be at risk. If you wish to change your method of payment please log in to your account and follow the instructions.

10.11  In the case that we decide to cease offering memberships, all active memberships will be terminated and no further payments will be taken from your credit/debit card or PayPal account. Any such decisions will be announced per e-mail at least 30 days prior to termination. Please keep your account data up-to-date to make sure to get notified. All communications to your contact details will be considered delivered, and we will not be responsible for you not receiving our communications in case of outdated contact details.

11.   Fees

11.1  The fees in respect of our website services will be as set out on the website from time to time.

11.2  All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.

11.3  You must pay to us the fees in respect of our website services in advance, in cleared funds, in accordance with any instructions on our website.

11.4  We may vary fees from time to time by posting new fees on our website, but this will not affect fees for products that have been previously paid.

11.5  We may increase the monthly membership subscription fees from time to time by posting new fees on our website. If you have a running subscription service with us, we will notify you of any price increase 30 days before the next renewal date and give you the option to accept or decline the increase in the monthly renewal price.

11.6  If you dispute any payment made to us, you must contact us immediately and provide full details of your claim at shop@monalisa-twins.com

11.7  If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 14 days following the date of our written request:

(a)    an amount equal to the amount of the charge-back;
(b)    all third-party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
(c)    an administration fee of GBP 25.00 including VAT; and
(d)    all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 11.6 (including without limitation legal fees and debt collection fees), and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement (which is MONALISA or MONALISA TWINS), and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 11.6.

11.8  If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of services to you.

11.9  We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.

12.   Distance contracts: cancellation right

12.1  This Section 12 applies if and only if you offer to contract with us, or contract with us, as a consumer – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

12.2  You may withdraw an offer to enter into a contract with us through our website, or cancel a contract entered into with us through our website, at any time within the period:

(a)    beginning upon the submission of your offer; and
(b)    ending at the end of 14 days after the day on which the contract is entered into,

subject to Section 12.3. You do not have to give any reason for your withdrawal or cancellation.

12.3  You agree that we may begin the provision of services before the expiry of the period referred to in Section 12.2, and you acknowledge that, if we do begin the provision of services before the end of that period, then:

(a)    if the services are fully performed, you will lose the right to cancel referred to in Section 12.2;
(b)    if the services are partially performed at the time of cancellation, you must pay to us an amount proportional to the services supplied or we may deduct such amount from any refund due to you in accordance with this Section 12.

12.4  In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 12, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, log in to your account and follow the instructions or contact customer service at shop@monalisa-twins.com. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

12.5  If you withdraw an offer to contract, or cancel a contract, on the basis described in this Section 12, you will receive a full refund of any amount you paid to us in respect of the offer or contract, except as specified in this Section 12.

12.6  We will refund money using the same method used to make the payment. In any case, you will not incur any fees as a result of the refund.

12.7  We will process the refund due to you as a result of a cancellation on the basis described in this Section 12 without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the cancellation.

13.   Your content: licence

13.1  In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

13.2  You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store and publish your content on and in relation to this website and any successor website.

13.3  You grant to us the right to sub-license the rights licensed under Section 13.2.

13.4  You grant to us the right to bring an action for infringement of the rights licensed under Section 13.2.

13.5  You may edit your content to the extent permitted using the editing functionality made available on our website.

13.6  Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

14.   Your content: rules

14.1  You warrant and represent that your content will comply with these terms and conditions.

14.2  Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

14.3  Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a)    be libelous or maliciously false;
(b)    be obscene or indecent;
(c)    infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d)    infringe any right of confidence, right of privacy or right under data protection legislation;
(e)    constitute negligent advice or contain any negligent statement;
(f)     constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g)    be in contempt of any court, or in breach of any court order;
(h)    be in breach of racial or religious hatred or discrimination legislation;
(i)     be blasphemous;
(j)     be in breach of official secrets legislation;
(k)    be in breach of any contractual obligation owed to any person;
(l)     depict violence in an explicit, graphic or gratuitous manner;
(m)   be pornographic, lewd, suggestive or sexually explicit;
(n)    be untrue, false, inaccurate or misleading;
(o)    consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p)    constitute spam;
(q)    be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r)     cause annoyance, inconvenience or needless anxiety to any person.

15.   Report abuse

15.1  If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.

15.2  You can let us know about any such material or activity by email to monalisa@monalisa-twins.com.

16.   Limited warranties

16.1  We do not warrant or represent:

(a)    the completeness or accuracy of the information published on our website;
(b)    that the material on the website is up to date; or
(c)    that the website or any service on the website will remain available.

16.2  We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

16.3  To the maximum extent permitted by applicable law and subject to Section 16.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

17.   Limitations and exclusions of liability

17.1  Nothing in these terms and conditions will:

(a)    limit or exclude any liability for death or personal injury resulting from negligence;
(b)    limit or exclude any liability for fraud or fraudulent misrepresentation;
(c)    limit any liabilities in any way that is not permitted under applicable law; or
(d)    exclude any liabilities that may not be excluded under applicable law,

and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

17.2  The limitations and exclusions of liability set out in this Section 17 and elsewhere in these terms and conditions:

(a)    are subject to Section 17.1; and
(b)    govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

17.3  To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

17.4  We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

17.5  We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

17.6  We will not be liable to you in respect of any loss or corruption of any data, database or software.

17.7  We will not be liable to you in respect of any special, indirect or consequential loss or damage.

17.8  Our aggregate liability to you in respect of any contract to provide services to you under these terms and conditions shall not exceed the greater of the total amount paid and payable to us under the contract.

18.   Indemnity

18.1  You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our website or any breach by you of any provision of these terms and conditions.

19.   Breaches of these terms and conditions

19.1  Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a)    send you one or more formal warnings;
(b)    temporarily suspend your access to our website;
(c)    permanently prohibit you from accessing our website;
(d)    block computers using your IP address from accessing our website;
(e)    contact any or all of your internet service providers and request that they block your access to our website;
(f)     commence legal action against you, whether for breach of contract or otherwise; and/or
(g)    suspend or delete your account on our website.

19.2  Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

20.   Third party websites

20.1  Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.

20.2  We have no control over third party websites and their contents, and subject to Section 17.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.

21.   Trade marks

21.1  MonaLisa Twins, Team MLT, MLT Club, MonaLisa Twins Club, Woolgoose Records, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.

21.2  The third party registered and unregistered trade marks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

22.   Variation

22.1  We may revise these terms and conditions from time to time.

22.2  The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

22.3  If you are a consumer and you have purchased any of our website services and there subsists a contract under these terms and conditions in respect of those website services, we will ask for your express agreement to any revision of that contract. We may make such revisions only for the purposes of reflecting changes to applicable law, the technology we use to provide the services and/or our internal business processes. We will give you at least 30 days’ prior written notice of any revision. If you do not give your express agreement to the revised terms and conditions within that period, the contract between us shall be automatically terminated and you will be entitled to a refund of any amounts paid to us in respect of website services that were to be provided by us to you after the date of such termination.

23.   Assignment

23.1  You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions – providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

23.2  You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

24.   Severability

24.1  If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

24.2  If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

25.   Third party rights

25.1  A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

25.2  The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

26.   Entire agreement

26.1  Subject to Section 17.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

27.   Law and jurisdiction

27.1  These terms and conditions shall be governed by and construed in accordance with English law.

27.2  Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.

28.   Statutory and regulatory disclosures

28.1  We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

28.2  These terms and conditions are available in the English language only.

29.   Our details

29.1  This website is owned and operated by Woolgoose Records Limited/MonaLisa Twins.

29.2  We are registered in England and Wales, with Company Number 13249086 at this address: The Yew Tree Inn High Street, Gresford, Wrexham, United Kingdom, LL12 8RF

29.3  You can contact us:

(a)    by post using this address:
Building 7
        Wilson Business Park
         Monsall Road
         Manchester M40 8WN
         United Kingdom
(b)    using our website contact forms;
(c)    by email, using any email address published on our website from time to time.